Terms of service

TERMS OF SERVICE

Effective Date: 25.09.2026

Welcome to Black Box Equine. By accessing our website or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this website.

We reserve the right to refuse service to anyone at any time for any lawful reason.

2. Product Information

We make every effort to ensure that product descriptions, images and pricing are accurate.

However, we do not guarantee that all information is free from errors, omissions or inaccuracies. We reserve the right to correct any errors and update information without prior notice.

Product images are for illustrative purposes only. Minor variations in colour, packaging or appearance may occur.

3. Pricing

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices are subject to change without notice.

We reserve the right to cancel orders where pricing errors have occurred.

4. Orders

Once an order has been placed, you'll receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order if necessary, including where products are unavailable or an error has occurred.

If payment has already been processed, a full refund will be issued.

5. Shipping

Shipping timeframes provided are estimates only.

While we aim to dispatch orders promptly, Black Box Equine is not responsible for delays caused by shipping carriers, weather events, customs processing or other circumstances outside our control.

Please refer to our Shipping Policy for further information.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and Australian Consumer Law.

Please refer to our Returns & Refund Policy for full details.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product names, instruction guides and designs, is the property of Black Box Equine unless otherwise stated.

No content may be copied, reproduced, distributed or used without our prior written permission.

8. Website Use

You agree not to:

Use this website for any unlawful purpose.
Attempt to interfere with the operation or security of the website.
Upload malicious software or harmful code.
Copy or misuse website content without permission.

9. Account Information

You agree to provide current, complete and accurate information when making a purchase or creating an account.

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

10. Third-Party Services

Our website may contain links to third-party websites or services. Black Box Equine is not responsible for the content, privacy practices or policies of those third-party websites.

Your use of third-party services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Black Box Equine shall not be liable for any indirect, incidental, special or consequential loss or damage arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will take effect immediately upon publication on this website. By continuing to use our website, you agree to the updated Terms.

14. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

15. First Aid & Veterinary Disclaimer

Black Box Equine products, instruction guides and educational materials are designed to assist horse owners with first-response preparedness and basic first aid.

The information provided is general educational information only and is not a substitute for professional veterinary advice, diagnosis or treatment.

Every horse, injury and emergency is different. If your horse is seriously injured, unwell, deteriorating, or you are concerned about their condition, seek veterinary advice promptly.

By purchasing or using Black Box Equine products and educational materials, you acknowledge that first aid provides initial support only and does not replace assessment, diagnosis or treatment by a qualified veterinarian.

Nothing in this section excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.